Importance of Soft Skills

Importance of Soft Skills


Soft skills are non-technical skills that relate to how an individual work. In other works, technical skills refer to the abilities and knowledge that a person should have in order for him to do the job. For instance, a Systems Analyst is responsible for designing, implementing and optimising the Information systems; hence he will need to have the abilities and knowledge to do that.


However, whether the IT Analyst, is a good communicator or team player, this will be related to the soft skills that he should have.


In other words, soft skills, as described above, include how people interact with their colleagues, how they solve problems, how they fit in teams and how they manage their work.


It is very often said, that someone may be good technically because he has the knowledge to do his job, however, he will also need the soft skills, especially if he is not working alone and is part of a team.


Today soft skills are very much needed, because someone may be good in doing his job but he needs to communicate with others, he needs to interact with colleagues from various departments and very often work in teams. The soft skills therefore include the personal attributes, personality traits and communication abilities needed for success on the job.


Some of the soft skills include :

  • Adaptability 

  • Communication 

  • Creative thinking

  • Work ethic 

  • Teamwork

  • Positivity 

  • Time management 

  • Motivation 

  • Problem-solving 

  • Critical thinking

  • Conflict resolution

  • Social skills


In this time of crisis, where most companies are going through challenging times, the soft skills are even more important than ever. In other words, employees need to be able to adapt to changes which are happening. In organisations where staff are being made redundant, people’s morale need to be strong. They need to feel important and be part of something which is bigger than them and that’s where working in teams, collaboration, interpersonal skills and communication are crucial. Moreover, soft skills have an impact on the performance of the individual and productivity at large.

Nowadays organisations not only look at how good a person is on paper but the latter needs to also have a good attitude, be able to work in teams and have a critical mind. A study by Deloitte Access Economics predicts that “Soft skill-intensive occupations will account for two-thirds of all jobs by 2030”.

For instance, someone who knows his job well but at the same time, motivates his team to go the extra mile, is a good communicator and has a positive mind-set, will definitely excel in his post and through him, the organisation will also benefit and achieve its goals.

When people are happy to go to work, this increases employees’ satisfaction where they feel valued by the organisations, encourages them to go the extra mile and take leadership positions.

Furthermore, if employees are happy to go to work, this improves retention rate, that is there is low turnover and reduces recruitment costs.

As the different examples clearly highlight, soft skills are very much needed in organisations and employees who have these soft skills are likely to succeed compared to those who do not and organisations need to actually recognise this and encourage soft skills training on a regular basis.


Author: Antee Mewa
Training & Consultancy Services